customer experience

African Business
May
19
:
2020

Working Hard to be Understood

With many businesses re-examining their entire business models due to the ongoing pandemic, the customer experience component has re-emerged as an important aspect for every business looking to pivot during these unprecedented times. To really examine the way one interacts with customers, a business is required to examine each of its core aspects.
Hair and Beauty
May
5
:
2020

Is this the time to evolve your business?

The beauty industry will be one of the most sorely hit industries in the country by the Coronavirus pandemic, with most businesses losing customers due to the lockdown.
Mobile Technology
Apr
26
:
2020

Perfecting the Process without Plastic

Hotels owners around the world have been hit hard by the pandemic. Sure, this is a worrying time, but while hotels owners stay at home social distancing like everyone else, this may actually be the perfect time to strategise and think deeply about ways to improve and innovate your business. How can you emerge stronger and more profitable after coronavirus?
African Business
Apr
1
:
2020

The Lost Languages of Africa

The continent of Africa is regularly heralded as perhaps the most magically unique place in the world, and with good reason. African languages are about as diverse as the people themselves, with about 2000 different languages in the whole 30.37 million square km!
Mobile Technology
Mar
1
:
2020

Understanding Gen Z

Generation Z, born between 1995 and 2012, are the collection of youths that have entered a world of technology right from the offset, and this has shaped their mindset and characteristics in a very distinctive way. Let's take a closer look...
Mobile Technology
Feb
19
:
2020

Top 5 Hotel Experience Trends

According to the World Travel and Tourism Council (WTTC), “Travel and Tourism’s direct global GDP contribution reached $2.8 trillion in 2018” and the sector has continued to rise year on year. Hoteliers know that in order to be successful and stay ahead of the game, it’s vital to stay abreast of the latest trends.