The Black Lives Matter protests have been a turning point in cultural discourse over the past few weeks. They have been a real opportunity for us all to reconsider our society’s attitude towards those of African descent.
With many businesses re-examining their entire business models due to the ongoing pandemic, the customer experience component has re-emerged as an important aspect for every business looking to pivot during these unprecedented times. To really examine the way one interacts with customers, a business is required to examine each of its core aspects.
The continent of Africa is regularly heralded as perhaps the most magically unique place in the world, and with good reason. African languages are about as diverse as the people themselves, with about 2000 different languages in the whole 30.37 million square km!
Generation Z, born between 1995 and 2012, are the collection of youths that have entered a world of technology right from the offset, and this has shaped their mindset and characteristics in a very distinctive way. Let's take a closer look...
According to the World Travel and Tourism Council (WTTC), “Travel and Tourism’s direct global GDP contribution reached $2.8 trillion in 2018” and the sector has continued to rise year on year. Hoteliers know that in order to be successful and stay ahead of the game, it’s vital to stay abreast of the latest trends.