From button to bell: What happens at TIDY

Post by 

From button to bell: What happens at TIDY

Published 
August 20, 2020
From button to bell: What happens at TIDY
W

e pride ourselves on being transparent, from top to bottom. Every customer can see the process of their cleaning from start to finish on their app, and any feedback is always warmly welcomed by us and our cleaners alike. We’re always working to make it all as easy and friendly as possible for the lovely people on both sides.

So, we thought it would be a good idea to give you a little guide to how the process works on our side of the screen.

Our People

Let’s start with how we choose our cleaners. Each potential cleaner puts forward their application and goes through a thorough vetting process to make sure every cleaner we hire fits our strict policies. We make sure that only the best people, not just the best cleaners, make it through and become a TIDY cleaner.

Each cleaner gets to decide their schedule, as we know everyone has their own life to work around. We’re more than happy to fit schedules around childcare or other responsibilities - we know how hard it can be, and we know how important it is to work in a place that understands. Each cleaner also picks an area they want to work in, making sure all the properties they work in are within an area that’s fine to travel to.

Our System

When our TIDY cleaners have picked their schedule and their area, they can see the jobs that would fit both. All of our TIDY cleaners are fully prepped with our training and regulations before they head out into the wide world, so they know what to expect from every single job. We’ll let each customer know the cleaner assigned to their job, so they can see all the glowing reviews from past and current clients who have been just so impressed with their work. The hope is also to make sure the same cleaner comes to your property on a regular basis. This would mean that they can learn the intricacies of the clean, making the fantastic service even better each time. There are always times where this isn’t possible, for a variety of reasons, but we’ll always let a customer know when their regular cleaner isn’t able to come, and who their stand-in will be for that time.

And Afterwards

After the clean is finished, our TIDY cleaners love to see lots of lovely messages telling them how fantastic their work is. We also love to see any feedback that would allow us to improve our service, as we’re always looking to make TIDY that little bit better. A good rating will allow a cleaner to show off their work and get more and more jobs in their area.

For the customer it’s a fairly easy ride, as you just pick how often you need your property cleaned and our great cleaners do the rest.

We’re always so proud to work with the best cleaners in the industry, and the best customers too! We hope this peek behind the curtain has been insightful for you.

If you’re interested in becoming one of our cleaners or a TIDY customer, head over to https://tidyapp.uk/ to find out more!

Join Our
Mailing List

We never share your info. View our Privacy Policy
Thank you! You're now on our mailing list!
Oops! Something went wrong while submitting the form.
Paper Plane
Join out startup community
Join Our startup
Community
there's more

Post You Might Also Like

All Posts
Cleaning
Feb
20
:
2021

Cleaning for all: Why making cleaning accessible to everyone is so important

Having a professional cleaner used to be reserved for the super-rich or aristocrats. Nowadays it's much, much more accessible to everyone, and we think that’s a great thing!
Close Digital Protection
Feb
18
:
2021

How your social media habits can lead to cyber-attacks?

Your social media habits might be conveying some fairly important details to some nasty people, and we have to start taking responsibility for the content we put up online and its impact. So, always think before posting - questioning is never fun, but it's definitely necessary...
Cleaning
Feb
17
:
2021

Cleaning with animals: How to work your way around the smallest members of the family

About 85 million households in the US count a pet as member of the family, and we have to be careful about what cleaning products to use around them. At the end of the day, are they worth all the hassle? Yes, is the answer!
Travel
Feb
16
:
2021

Greek vs Cypriot Greek, what's the difference?

We’ve all been there, on holiday, making a bit of a mess of a cultural misunderstanding, apologising profusely and trying to remove the foot from our mouth. Especially in Cyprus, where the differences with Greece are slight but key. So, let's clear a few things up...
Cleaning
Feb
2
:
2021

Cleaning through Covid: What's life like for a pro cleaner during Covid-19?

For most people life in the pandemic means working from home, getting your shopping delivered and wearing a mask outside. For professional cleaners though, it’s been a slightly different adjustment, but our family of pro cleaners have done amazingly to adapt, as we all do our best to protect both cleaner and customer.